Shipping Policy

Holiday Shipping

This holiday season customers are projected to begin shopping earlier and shipments, regardless of the service selected, may take longer. Please take this into account when placing your order and selecting a shipping method. Our recommended shipping cut-off dates for 2024 Holiday Season to ensure Christmas delivery:

December 16 - Last day for USPS Standard Shipping / International
December 18 - Last day for USPS Priority Mail / UPS Ground
December 20 - Last day for UPS 2nd Day Air
December 23 - Last day for UPS Next Day Air

Order Processing

Orders placed Monday - Friday (excluding holidays) before 2PM PST will typically be fulfilled and shipped within 48 hours. All orders received after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will be processed the following Monday. 

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification and holidays.

Availability of products is not guaranteed. If you have ordered an item that is not available or delayed, we will notify you via email. 

Residents of California will pay state tax on their purchase based on residing county.

Shipping Procedures

Free shipping is applied to all US domestic orders of $75+ (prior to tax and shipping fees and after any applicable discounts are applied).

Domestic orders are shipped via USPS First Class, USPS Priority or UPS.

Make sure to double check your billing and shipping address when placing an order. Hansel from Basel is unable to reroute packages.

Once Hansel from Basel has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

International Shipping + Duties

International orders are shipped via DHL and typically deliver worldwide within 4-5 business days. Please note DHL is unable to deliver to international PO box addresses.

Canadian orders are shipped via DHL or USPS Priority International. 

Please note that duties, taxes and/or customs charges are not included in shipping charges at checkout.  You may have to pay these duties, taxes and/or customs charges at the destination. 

Hansel from Basel is not responsible for fees charged by customs. If you decide to refuse any shipments from Hansel from Basel, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Hansel from Basel. This amount will be subtracted from your merchandise refund.

Tracking

Customers will receive a shipping confirmation email with tracking number. For questions or concerns about the whereabouts of your order once it has shipped, please contact the carrier directly:

U.S. Postal Service: 1-800-222-1811
UPS: 1-800-742-5877 
DHL: 1-800-225-5345