During these COVID times our warehouse is operating on an adjusted schedule to help ensure the safety of our team. However, we are doing our best to keep processing times as close to normal as possible. Thank you!
Orders placed Monday - Friday (excluding holidays) before 2PM PST will typically be fulfilled and shipped within 48 hours. All orders received after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will be processed the following Monday.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification and holidays.
Availability of products is not guaranteed. If you have ordered an item that is not available or delayed, we will notify you via email.
Residents of California will pay state tax on their purchase based on residing county.
Free shipping is applied to all US domestic orders of $50+ (prior to tax and shipping fees and after any applicable discounts are applied).
Domestic orders are shipped via USPS First Class, USPS Priority or UPS.
Make sure to double check your billing and shipping address when placing an order. Hansel from Basel is unable to reroute packages.
Once Hansel from Basel has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.
International orders are shipped via DHL and typically deliver worldwide within 4-5 business days. Please note DHL is unable to deliver to international PO box addresses.
Canadian orders are shipped via DHL or USPS Priority International.
Please note that duties, taxes and/or customs charges are not included in shipping charges at checkout. You may have to pay these duties, taxes and/or customs charges at the destination.
Hansel from Basel is not responsible for fees charged by customs. If you decide to refuse any shipments from Hansel from Basel, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Hansel from Basel. This amount will be subtracted from your merchandise refund.
Customers will receive a shipping confirmation email with tracking number. For questions or concerns about the whereabouts of your order once it has shipped, please contact the carrier directly:
U.S. Postal Service: 1-800-222-1811