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Shipping Policy

Order Processing

Orders placed Monday Friday (excluding holidays) before 2PM PST will typically be fulfilled and shipped within 48 hours. All orders received after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will be processed the following Monday

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification and holidays.

Availability of products is not guaranteed. If you have ordered an item that is not available or delayed, we will notify you via email. 

Residents of California will pay state tax on their purchase based on residing county.

Shipping Procedures

Free shipping is applied to all U.S domestic orders of $50+ (prior to tax and shipping fees).

Domestic orders are shipped via USPS Priority or UPS. 

Make sure to double check your billing and shipping address when placing an order. Hansel from Basel is unable to reroute packages. 

Once Hansel from Basel has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

International Shipping + Duties

International orders are via DHL. Hansel from Basel is not responsible for fees charged by customs. If you decide to refuse any shipments from Hansel from Basel, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Hansel from Basel. This amount will be subtracted from your merchandise refund.


Customers will receive a shipping confirmation email with tracking number. For questions or concerns about delivery, please contact the carrier.