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Returns + Exchanges

Return Policy

Hansel from Basel is happy to return/exchange any full price, unworn, unwashed merchandise in their original condition, with original packaging intact within 10 days of receipt of your purchase. If 10 days have passed since your purchase, unfortunately we cannot offer a refund/exchange.

All sales are final on sale merchandise, including PROMO code sales other than the welcome discount. Promotional discounts cannot be applied to previous purchases and may not be combined with any other promotion.

Please email hello@hanselfrombasel.com within 10 days of receiving your order and we will issue you a Return Authorization Number (RA#).

If you decide to return an item(s) to Hansel from Basel, you are responsible for any return/exchange shipping charges. Please note that the original shipping amount will be subtracted from your merchandise refund.

Please mail your return with the original receipt to the following address:

Hansel from Basel
ATTN: Returns
RA#______
5441 Cogswell Rd. Unit E
Arcadia, CA 91006

Upon acceptance of the merchandise for return, we will process your refund within 7 business days, at which time you will be notified by e-mail. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

Upon acceptance of merchandise for exchange, the replacement item will be shipped upon availability.

Hansel from Basel will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. Unapproved or unauthorized returns will be sent back to you at your expense and a refund will not be granted.  

Hang Tag Removal

We recommend taking care and using sharp, pointed scissors to remove hang tags. Damage may occur if hang tags are pulled or torn off. Any item(s) with damage (i.e. hole, snag, tear, pull or stretch) due to improper hang tag removal are not eligible for refund or replacement.

Order Changes and Cancellations

Hansel from Basel is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee.

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